SHOWROOM will exchange or refund any full price, unworn, unaltered, unwashed merchandise within 10 days of the received shipment date. The purchase must be received back to SHOWROOM within those 10 days. All items must be returned in a secure, insured package and all merchandise must be in its original packaging. Merchandise received past the 10 day window will NOT be accepted for refund or exchange. We reserve the right to refuse any returned items if the return does not meet our policy guidelines. In this case, the purchase may not be accepted and may be returned to the purchaser.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopshowroom.com.
Sale items:
Only regular priced items may be refunded, unfortunately sale items are FINAL SALE.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a merchandise credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you will be provided a label inside of your shipment. Please re-use the original packaging and drop off at your nearest FedEx location.